Refund Policy

Effective Date: 29 August 2024

Overview

At Twilight Media Design Corp. ("Company", "we", "us", or "our"), we are committed to providing our customers with the best possible service. We understand that there may be times when you are not completely satisfied with our services, and we are here to help with any refund requests you may have.

1. Subscription Services

Our subscription services, including but not limited to

GoHybrid.ai

and related platforms, are billed on a recurring basis as specified during the signup process. By subscribing, you agree to the recurring billing and the terms outlined in this policy.

2. Refund Eligibility

Initial Purchase: We offer a 5-day money-back guarantee for new customers on their initial subscription purchase. If you are not satisfied with the service, you may request a refund within 5 days of your first payment.

Subsequent Billing Periods: Refunds for subsequent billing periods (renewals) are not typically offered. However, if you have a valid reason for canceling the service mid-term, you may contact us to discuss potential prorated refunds or credits on a case-by-case basis.

Promotional Offers: Refunds are not available for services purchased through promotional offers, including discounted rates or bundled services.

3. How to Request a Refund

To request a refund, please contact our customer support team at [Insert Contact Information] within the applicable time frame. Please include the following information:

Full Name

Email Address used for the purchase

Transaction ID or Order Number

Reason for the refund request

Our team will review your request and respond within [5-7] business days.

4. Processing Refunds

Approved refunds will be processed back to the original payment method used for the purchase. Please note that it may take [5-10] business days for the refund to appear on your bank statement, depending on your bank’s processing times.

5. Non-Refundable Services

Certain services and products are non-refundable, including:

One-time setup fees

Custom development work

Any digital products or services that have been fully delivered and accessed by the customer

6. Chargebacks

If you initiate a chargeback with your credit card provider without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and restrict access to our services until the matter is resolved.

7. Contact Information

If you have any questions about our refund policy, please contact us at:

Twilight Media Design Corp.

Derian Ave Irvine CA 92614

USA

[email protected]

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly.